PRIVACY POLICY
Effective Date: 10 March 2025
Last Updated: 10 March 2025
Document Version: 1.0
Applies To: All customers, website visitors and persons interacting with Five Star Roofing.
Five Star Roofing (Five Star Roofing) is committed to protecting your privacy and handling your personal information with care, transparency and integrity. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging our services, contacting us, or visiting our website, you consent to the practices described in this policy. We encourage you to read it carefully.
1. About Five Star Roofing
Five Star Roofing is a full-service roofing specialist established in 2006. We operate across New South Wales, ACT and Queensland, providing supply, installation, new roofs, roof restorations, repairs, and fascia and gutter services. We are proud members of the Housing Industry Association (HIA), the Australian Roofing Contractors Association (ARCA), and the Master Builders Association.
Contact Details
Legal Name: Five Star Quality Roofing Pty Ltd
Address: Unit 1/152 Old Bathurst Road, Emu Plains NSW 2750
Email: accounts@fivestarroofing.com.au
Phone: 1300 782 755
Website: www.fivestarroofing.com.au
2. Personal Information We Collect
We collect personal information that is reasonably necessary to provide our roofing services and to meet our legal obligations. This may include:
Identity Information
- Full name
- Residential or business address
- Email address
- Phone number
Job and Service Information
- Property details and site access requirements
- Builder or project information
- Roofing scope and specifications
Business Information
When dealing with builders, contractors, or suppliers, we may also collect:
- Business name and ABN
- Business contact details and correspondence
Website Information
When you visit our website, we may automatically collect:
- IP address and device type
- Browser information and pages visited
- Cookies and analytics data
3. How We Collect Personal Information
We collect personal information through a range of channels, including:
- Customer enquiries and quote requests
- Phone calls, emails and website contact forms
- Job management and scheduling systems
- Builder, contractor or developer referrals
- Supplier interactions and site inspections
- Recruitment and onboarding processes
We may also receive information about you from third parties such as builders, developers, suppliers or contractors where this is necessary to perform our services or meet a legal obligation.
4. Why We Collect Your Information
We collect and use personal information for the following purposes:
- Providing roofing services and preparing quotes and contracts
- Managing projects, installations and site coordination
- Communicating with customers, builders and contractors
- Processing invoices, payments and managing accounts
- Maintaining warranty records and service history
- Improving our products and services
- Complying with legal and regulatory obligations
- Managing workplace health and safety requirements
- Recruitment and human resources management
5. Disclosure of Personal Information
Five Star Roofing will only disclose personal information where necessary to deliver our services, comply with the law, or protect our legitimate interests. Recipients may include:
- Builders, project managers and site supervisors
- Roofing contractors and subcontractors
- Roofing product manufacturers and suppliers
- Logistics and materials providers
- Professional advisors (lawyers, accountants, insurers)
- Government or regulatory authorities, if required by law
- Software and cloud service providers used in our operations
All third parties who receive personal information are required to handle it in accordance with applicable privacy laws. We do not sell personal information to third parties for marketing purposes.
6. Storage and Security
Five Star Roofing takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information may be stored in:
- Secure cloud-based systems and platforms
- Accounting and job management software
- Encrypted email and communication system
- Secure internal business records and archives
Access to personal information is restricted to authorised personnel only. We review our
data security practices regularly and take appropriate steps to address identified risks.
7. Website Cookies and Analytics
Our website may use cookies and analytics tools such as Google Analytics to help us understand website traffic, improve site performance and enhance the user experience. Cookies do not ordinarily identify individuals directly, but may collect device and browsing information.
You can disable or manage cookies through your browser settings at any time. Doing so may affect the functionality of certain areas of our website.
8. Direct Marketing
We may use your contact details to send service updates, roofing information, promotions and company news that we believe may be of interest to you. All marketing communications comply with the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by contacting us or by following the unsubscribe instructions included in our messages. We will act on optout requests promptly.
9. Accessing Your Personal Information
You have the right to request access to personal information we hold about you. We will generally respond to access requests within a reasonable timeframe and provide access unless:
- Providing access would be unlawful or prejudice an enforcement-related activity
- The information relates to existing or anticipated legal proceedings
- Access would unreasonably impact the privacy of another individual
- The request is frivolous or vexatious
To make an access request, please contact us using the details in Section 15. We may
need to verify your identity before responding.
10. Correction of Personal Information
If you believe the personal information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us and we will take reasonable steps to correct it.
Where we decide not to make a correction, we will notify you in writing with our reasons and information about how you may respond.
11. Overseas Disclosure
Some of the software and cloud systems we use may store or process information on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure those providers are subject to privacy obligations consistent with the Australian Privacy Principles, or that an exception under the Privacy Act 1988 (Cth) applies.
Please note that by engaging with our services, you consent to the possibility that your information may be processed in jurisdictions outside Australia.
12. Data Retention
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, to maintain records required by law, or to resolve disputes. Retention periods are determined by:
- The nature of the service provided and any applicable warranty period
- Legal and regulatory record-keeping requirements
- The limitation period for any legal claims that may arise
After the applicable retention period, personal information is securely deleted, destroyed or de identified in accordance with our data management practices.
13. Notifiable Data Breaches
Five Star Roofing complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). In the event of an eligible data breach — one that is likely to result in serious harm to affected individuals — we will:
- Contain the breach and assess the risk of harm as quickly as practicable
- Notify affected individuals if serious harm is likely
- Notify the Office of the Australian Information Commissioner (OAIC)
We maintain an internal data breach response plan and conduct regular reviews to ensure our staff are prepared to respond appropriately.
14. Privacy Complaints
If you believe your privacy has been breached or you have a concern about how we have handled your personal information, please contact us in the first instance. We take all complaints seriously and will investigate and respond within 30 days of receiving your complaint.
If you are not satisfied with our response, you may escalate your complaint to:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
15. Changes to This Policy
Five Star Roofing may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. The most current version will always be available on our website.
We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.
16. Contact Us
For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
Company: Five Star Quality Roofing Pty Ltd
Email: accounts@fivestarroofing.com.au
Phone: 1300 782 755
Address: Unit 1/152 Old Bathurst Road, Emu Plains NSW 2750
COMPLIANCE STATEMENT
This Privacy Policy is designed to comply with:
- Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
- Notifiable Data Breaches Scheme (Part IIIC, Privacy Act 1988)
- Spam Act 2003 (Cth)
- OAIC privacy guidelines and Office of the Australian Information Commissioner requirements
- Privacy Act 2024 amendments (where applicable)
