Frequently asked questions

Got questions about our roofing services, materials, or how we work? Explore answers to the most common queries we get at Five Star Roofing — all in one convenient place.

Residential Roofing FAQs

If your roof is over 20 years old, leaking in several spots, or showing signs of sagging or rot, a full replacement is usually more practical than repairs. On the other hand, small leaks or minor damage can often be fixed without needing to replace the whole roof. A proper inspection helps determine the best course of action. At Five Star Roofing, we give honest, expert advice to help homeowners across NSW and QLD make the right call. We’ll walk you through your options and deliver a solution that protects your home long-term.

A roof restoration typically involves cleaning, repairing, re-bedding, and re-coating your existing roof. It’s the best option for tile, Colorbond®, or metal roofs that are aged but still in decent structural condition. We remove grime, fix cracked tiles or loose sheets, and apply protective coatings to improve durability. This refreshes your roof without the cost of a full replacement. Our team at Five Star Roofing restores hundreds of homes each year across NSW and QLD with high-quality workmanship and care.

Installing a new roof usually takes between 3 to 7 days, depending on the size and material. We start with a clear plan, source all materials in advance, and manage every step with licensed trades. Weather delays can affect the timeline, but we always keep you informed. Safety and workmanship are our top priorities throughout the process. At Five Star Roofing, we install new roofs throughout NSW and QLD with minimal disruption and a clear focus on quality.

Yes—addressing damage early can help extend the life of your roof and delay the need for full replacement. Fixing cracked tiles, minor rust, or leaks early prevents water damage and structural issues. The longer problems are left untreated, the more costly they become. That’s why regular maintenance is important.
At Five Star Roofing, we handle all types of roof repairs in NSW and QLD and back our work with a 10-year guarantee.

Commercial Roofing FAQs

Leaks, water stains on ceilings, bubbling membranes, or loose flashing are early signs your commercial roof needs attention. If left untreated, these small issues can cause major structural and safety problems. Regular inspections help spot problems before they become costly. At Five Star Roofing, we provide detailed roof assessments for businesses across all suburbs in NSW and QLD. Our commercial repair team responds quickly to minimise downtime and avoid disruptions to your operations.

The cost of a commercial roof replacement in Australia typically starts around $20,000 and can exceed $100,000 for large or complex buildings. Pricing depends on roof size, pitch, material type (like Colorbond®
or membrane), and access to the site. We offer fixed-price quotes after a detailed inspection to avoid hidden costs.



At Five Star Roofing, we service all of New South Wales and Queensland, delivering roof replacements with clear timelines and consistent communication. Our team has completed hundreds of commercial projects for offices, retail centres, and industrial facilities.

Most commercial roof replacements take 1 to 3 weeks, depending on size, material type, and weather conditions. We plan each project to reduce business disruption and maintain a safe worksite. Our in-house crews manage all stages of the job with clear communication throughout. We also coordinate after-hours or staged work if needed. At Five Star Roofing, we work efficiently to deliver commercial-grade results with minimal impact to your business.

Yes—many commercial roof repairs can be completed while your business stays open. We use safety barriers, access equipment, and clear scheduling to ensure minimal disruption. Urgent repairs can often be handled within hours to prevent further damage. At Five Star Roofing, we specialise in working around live sites safely and professionally. We’ll tailor the repair plan to suit your business hours and compliance needs.

Strata Roofing FAQs

In most cases, the owners corporation is responsible for maintaining and repairing the roof of a strata-titled property. This includes fixing leaks, replacing damaged tiles, or repairing flashing. It’s important to act quickly to prevent water damage to common areas or individual units. At Five Star Roofing, we work directly with strata managers and committees to assess the damage and deliver fast, compliant repairs. We also handle all documentation needed for insurance and council reporting.

The timeline depends on the building size, roof design, and material used. Most mid-sized strata roof replacements take 1–3 weeks, but large buildings may take longer. We coordinate every stage with the owners corporation to minimise disruption to residents. Our team at Five Star Roofing provides a clear project timeline and updates throughout the build. We’ve replaced strata roofs across NSW and QLD regions with reliable, long-term results.

Yes, insurance may cover repairs if the damage was caused by a storm, falling debris, or a similar insured event. The owners corporation will need to lodge the claim with supporting photos and a professional roof inspection report. At Five Star Roofing, we help strata managers gather the required documents and liaise with insurers to fast-track approvals. We also provide emergency repairs while waiting for claim processing. Our team understands strata insurance requirements and works to get the job done without delays.

The right material depends on your building’s structure, location, and long-term maintenance goals. Common options include Colorbond®, metal roofing, or terracotta tiles for heritage properties. Each has pros and cons for insulation, durability, and cost. At Five Star Roofing, we guide owners corporations in selecting materials that meet council guidelines and suit the building’s style. We focus on long-lasting, low-maintenance solutions that offer real value for strata communities.

Gutter Guards FAQs

Signs that you need new gutters include sagging, rust, leaks, or overflow during rain. If your gutters are pulling away from the roof or causing water stains on walls, it’s time to replace them. Blocked or damaged gutters can lead to roof leaks and foundation issues if ignored. At Five Star Roofing, we assess your current system and recommend whether a full replacement or repair is needed. We provide honest advice and professional installation tailored to your property.

Colorbond® gutters are highly durable, low maintenance, and available in a wide range of colours. They resist rust, cracking, and flaking even in harsh Australian weather. This makes them a popular choice for homes across NSW and QLD regions. Our team at Five Star Roofing installs Colorbond® guttering with precision to ensure a perfect fit and long-lasting performance. It’s a smart investment for both function and curb appeal.

Most residential gutter installations can be completed in one to two days, depending on the size of your home and roofline complexity. We remove the old gutters, check for damage to fascia boards, and install the new system efficiently. At Five Star Roofing, we schedule jobs with minimal disruption and clean up thoroughly after completion. Our team works quickly without cutting corners to make sure your home is protected. We also offer same-week bookings in many areas.

If only one section is damaged and the rest is in good shape, a partial gutter replacement may be possible. However, mismatched materials or poor connections can cause ongoing issues. At Five Star Roofing, we evaluate your entire gutter system to recommend the most cost-effective and lasting solution. Whether it’s a small repair or full installation, we ensure the new gutters integrate seamlessly. Our goal is to protect your home properly and avoid repeat problems.

Skylights FAQs

Skylights bring natural light into dark areas of your home, making rooms feel bigger and more inviting. They also help reduce energy use by lowering the need for artificial lighting. Modern skylights can improve ventilation and even help with moisture control. At Five Star Roofing, we install skylights that are energy-efficient and properly sealed to prevent leaks. We’ll guide you on placement, size, and design to get the most out of your new skylight.

Velux skylights are a popular choice in Australia thanks to their durability, thermal performance, and sleek design. They’re made to handle harsh conditions, including strong sun and heavy rainfall. You can choose from fixed, manual, or solar-powered models depending on your needs. At Five Star Roofing, we install Velux skylights across NSW and QLD with a watertight, professional finish. Our team ensures every unit is fitted to suit your roof type and maximise natural light.

A standard skylight installation usually takes one full day, but larger or more complex jobs may take longer. We handle everything from cutting the opening to sealing and flashing the unit properly. Our team at Five Star Roofing works efficiently to reduce disruption and maintain a tidy site. We also check the roof structure to ensure safe and secure fitting. Every job is backed by our workmanship warranty for peace of mind.

Yes, skylights can be installed on both tile and metal roofs with the right flashing and technique. Each roof type needs specific handling to prevent leaks and maintain structural integrity. At Five Star Roofing, we use tailored flashing kits and install with care to match your existing roofing. We’ve installed skylights on Colorbond®, concrete tile, and terracotta tile roofs across NSW and QLD. Our skylight installations are fully compliant with local building codes.